At Vintage Art Room, we are committed to providing a high level of customer satisfaction. If you are not completely satisfied with your order, we want to hear from you so we can work to resolve the issue. We handle all complaints in a fair, efficient, and transparent manner.
Step 1: Contact us
For the fastest resolution, please contact us directly as soon as you identify a problem with your order. This allows us to work with you to find a solution before a dispute is formally opened.
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Email: vintageartroom@gmail.com
When contacting us, please provide the following details:
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Your full name and contact information
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Your order number
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A clear and detailed description of the problem (e.g., damaged item, incorrect product, delivery issue)
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Any supporting documentation, such as photos of the item or packaging
Step 2: How we will handle your complaint
Once we receive your complaint, we will take the following steps:
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Acknowledge: We will acknowledge your complaint within 1–2 business days.
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Investigate: We will conduct a thorough investigation, which may involve contacting you for more information.
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Resolve: We will propose a solution to you based on the nature of the issue. This may include a refund, replacement, or store credit. We aim to reach a resolution within 5–7 business days.